Cartridge recognition issues sometimes occur with compatible or genuine Brother toner cartridges. When you install a Brother TN2345 cartridge in your HLL2300D HLL2340DW or HLL2365DW and the toner counter doesn’t reset, you may wish to try the following procedure.

  1.  Open the front cover and leave open while completing the following steps.
  2. Turn the printer off.
  3. Hold the ‘go’  button while turning the printer on.
  4. After 3 seconds release the ‘go’ button.
  5. (USER MODE) will appear.
  6. Press the ‘go’  button NINE times.
  7. The Wifi led will flash once.
  8. Press the ‘go’ button 5 times.
  9. Close the cover. Your toner is now reset

Press OK 3 times to print a status page and this will show that the toner has reset back to 100%

Note: This procedure has been tested on the HL-L2365DW printer but may work on other printers using the TN2345 toner (HL-L2300D HL-L2340DW HL-L2365DW).

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